Shipping Policy

We will contact you directly to discuss personalized shipping options for your order. Rather than relying on standard e-commerce shipping rates, which can often be costly or inflexible, we work closely with our trusted logistics partners to provide customized, cost-effective shipping solutions tailored to your location and project requirements.

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Please note that all shipping charges, customs duties, taxes, and any applicable tariffs are not included in the product price and will be quoted and billed separately. Our team is committed to full transparency and clear communication throughout the shipping process to ensure there are no surprises.

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Please not that smaller items may be shipped using standard carrier services through click-to-ship fulfillment where applicable. Once products are released to a third-party carrier, responsibility for the shipment transfers to the carrier. Any damage incurred during transit must be addressed through the shipping provider.

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If you have any questions or would like to discuss shipping options in advance, please reach out to us directly:

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Phone: 437-428-0630
Email: info@impactclimbing.com